Consultation on London Borough of Harrow’s Pharmaceutical Needs Assessment 2018

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Consultation on the Pharmaceutical Needs Assessment 2018

What is a Pharmaceutical Needs Assessment (PNA)?

Harrow Health and Wellbeing Board is hosted by the London Borough of Harrow. The government requires all Health and Wellbeing Boards to produce an assessment of pharmaceutical services in its area at least every three years. The next assessment for Harrow is due by the end of March 2018. This document is called the Pharmaceutical Needs Assessment. We are consulting on this document and would like to hear your views on pharmaceutical services in Harrow.

What are pharmaceutical services?

Pharmaceutical services are one of the many services currently provided under the NHS by community pharmacies and include:

  • • dispensing of medicines and appliances on prescription
  • • sale of medicines to the public
  • • providing advice to the public on medicines, coping with ill health or general health and well being
  • • receiving waste medicines for safe destruction

Some pharmaceutical services may be provided by dispensing GP practices or dispensing appliance contractors. There are no dispensing GP practices in Harrow.

Who are we consulting and why?

We are required to consult with any patient and consumer who lives in the borough, or community group within the borough, who have an interest in the provision of pharmaceutical services. It is assumed that everyone living in Harrow may require services provided by community pharmacies and appliance contractors. We are therefore consulting with the entire resident population of Harrow and welcome the views from anyone living in Harrow or anyone providing pharmaceutical services in Harrow.

About Harrow

Harrow has a population of 252,276 and is characterised as a densely populated borough. Generally, Harrow has a greater proportion of its population aged 30-39 and of primary school age than England.

Harrow Council plans to develop approximately almost 6,000 new homes during 2017-2022 which will help support the growing population and demand for housing. 2

Harrow has an ethnically diverse population, with White 42%, Asian/Asian British 43% and 8% from a Black/African/Caribbean/Black British ethnic background. By 2027, it is expected that 68% of the Harrow population will be made up of BAME groups, compared to 55% in Greater London.

Harrow has areas of deprivation contrasting with more affluent areas. Data for 2015 shows that Harrow was ranked the 203rd most deprived borough nationally (out of 354 districts). Deprivation is measured using the following seven indicators: income, employment, health deprivation and disability, education, skills and training, barriers to housing and services, crime and living environment.

Life expectancy in Harrow compares favourably to London as a whole. However, big variations occur throughout the borough: men in west Harrow can expect to live for 5.5 years longer than those in Greenhill, and women in inner south Harrow can expect to live greater than ten years longer than women in Wealdstone.

Community pharmacies in Harrow

There are 61 community pharmacies in Harrow. There are 24.2 community pharmacies per 100,000 population in Harrow. This figure is higher than both the London average of 21.7 and the national average of 21.5.

Two thirds, 40 (66%) of community pharmacies in Harrow are open weekday evenings (after 6pm), almost all 58 (95%) are open on Saturdays and 13 are open on Sundays (21%).

There is also a much higher proportion of independently owed pharmacies at 79% compared to the national average of 38.1%.

All residents in Harrow have an average travel time to a community pharmacy of not more than 15 minutes, with 100% living within a 25-minute walk to a community pharmacy.

Feedback on pharmaceutical services

Views of pharmacy service users were gained from a survey circulated for comments from the general public in Summer 2017.

From the 201 responses received from the public questionnaire:

  • • 79% have a regular or preferred pharmacy that they visit
  • • 39% rated as important that the pharmacy is close to their GP surgery; 81% that the pharmacy is close to their home; and 15% that the pharmacy is close to where they work
  • • 90% of respondents report no difficulties travelling to their pharmacy.
  • • Of those who expressed a difficulty in travelling to their pharmacy; 48% (12 respondents) had parking difficulties; 8% (2 respondents) had problems with the location.
  • • 84% report having a journey time of no more than 15 minutes
  • • 57% walk to their community pharmacy; 34% use a car/taxi; 5% use public transport; 3% use a bicycle
  • • When asked which additional services they would like to see provided by the local pharmacy, 81% indicated minor ailment scheme; 89% emergency supply of prescription medicines; 81% flu vaccination and 72% Stop Smoking Service.
  • Although only 12% of respondents indicate that the most convenient day to visit the pharmacy is Saturday or Sunday, the remaining respondents did not express a clear preference for other days.
  • • Only 11% of respondents indicated that they have used an internet pharmacy, of those who did, 66% rated the service good or excellent

Harrow is well-served with community pharmacies, with the rate of provision higher than both the London and national average. There is excellent access to a range of services provided by community pharmacies and appliance contractors across the borough.

As a result, we do not believe there are any gaps in provision of necessary pharmaceutical services in Harrow.

But we would like to know your views as a resident of Harrow.

We are seeking the public’s views on the draft Pharmaceutical Needs Assessment. The consultation runs between 4th December 2017 and 2nd February 2018. Your comments will inform the final Pharmaceutical Needs Assessment which will be produced by 1st April 2018.

The draft Pharmaceutical Needs Assessment is available at It is also available in a paper format at London Borough of Harrow libraries. If you require a printed copy, please contact us by calling 020 8420 9501 or by email at

Kind regards

Carole Furlong

Public Health Consultant

This consultation has now closed.


  • Opened
    4 Dec 2017 at 00:00
  • Closed
    2 Feb 2018 at 23:59
  • Response Published


Consultation Topic Adults Services, Children's Services, Public Health